Get care when you need it, where you need it
As a Moda Health member, you have many different care options. Find out what they are so you can choose the most convenient and effective for your needs.
Virtual care/telehealth options
For medical conditions that are not emergencies and that may require prescriptions, virtual care, also known as telehealth, is an increasingly popular option. From general health questions to more urgent matters, you can get care virtually from the comfort of your home or anywhere you like. These options are ideal for those times when you cannot get in to see your PCP and do not need to go to an emergency room.
Stay home, stay safe and get care
We have expanded our telehealth coverage beyond two-way video so that our members can have telehealth appointments, instead of physically going to see in-network providers.
If you’re not experiencing an emergency or a need for COVID-19 testing, please use telehealth to get care.
Telehealth care options
Explore your telehealth care options offered by Moda Health.
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Set up a video appointment with a licensed OHSU nurse practitioner or physician assistant on your computer or mobile device.
Use for medical conditions* including:
- Allergies
- Asthma
- Back pain
- Cough
- Headache
- Minor cut, scrape or burn
- Nausea/vomiting
- Sore throat
- Strain or sprain
- Urinary tract infection
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Enjoy fast and private access to a dedicated doctor in under a minute. With the CirrusMD app, all you need is Internet access to connect with a doctor via text, 24/7, without appointments or time limits.
Not available with all plans. Log into Member Dashboard to learn if this is an option for you.
Use for medical conditions* including:
- Times when you are not able to visit your PCP
- Coughs, fevers, sore throat
- Earaches, stomach pain, diarrhea
- Rashes, allergic reactions, animal/insect bites
- Back/abdominal pain
- Sports injuries, burns, heat-related illness
- Urinary tract infections
- General or more serious health questions
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Now you can get therapy on your smartphone through our partner, Meru Health. Completely confidential, the therapy is part of a 12-week treatment program to help with depression, anxiety and burnout.
Not available with all plans. Log into Member Dashboard to learn if this is an option for you.
Use for medical conditions* including:
- Confidential access to a personal, remote therapist
- 12 weeks of empowering content
- Human support safely offered through your smartphone
- Proven techniques to change unwanted thoughts and habits
- Short mindfulness practices for balancing mood and energy
- Wearable biofeedback training to increase focus and manage stress
- Lessons and practices to improve sleep and nutrition
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What are your other care options?
Other care options
If you are experiencing a life-threatening emergency, call 911.
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Call your PCP before you go to urgent care. If your PCP is not available, and you can't wait for an appointment, go to urgent care.
Use for medical conditions* including:
- Abdominal pain
- Asthma
- Back pain
- Cough
- Fever
- Flu
- Headache
- Minor fractures/broken bones (no skin penetration)1
- Sore throat
- Urinary tract infection
- Wheezing or shortness of breath
1 Not all urgent care centers have imaging capabilities. You might get referred to another medical facility.
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As a general rule, go to an emergency room for care that is only available in a hospital. Emergency rooms are designed for life-threatening conditions. If you go to an emergency room with a condition that is not necessarily life-threatening, you could end up waiting longer for care. Providers will see the patients whose lives are in danger first.
Use for medical conditions* including:
- Chest pain
- Difficulty breathing
- Facial laceration and deep cut or wound that may need stitches
- Head injury
- Major fractures/broken bones (where bone is visible) or dislocated joint
- Seizure
- Slurred speech
- Stroke
- Traumatic accident
- Uncontrolled bleeding and vaginal bleeding with pregnancy
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*These are examples of conditions and not an all-inclusive list
Save emergencies
for emergency rooms
Many people waste a lot of money and time by going to emergency rooms for care they could have received from primary care providers or urgent care centers. Even if your copay is the same, the bills you could receive later from an emergency room could be double what you receive from an urgent care.
You can save money and time by knowing what kind of care you should get, and when.
Choose a primary care provider before you need one
It's important that you start and maintain a relationship with a primary care provider (PCP). Unless your life is in danger, call your PCP first. They know your health history and what treatments will work best for you.
If you are experiencing a life-threatening emergency, call 911 or go to your nearest emergency room.
Questions?
Contact Medical Customer Service at 503-243-3962 or toll-free at 877-605-3229
OEBB members: 866-923-0409
PEBB members: 844-776-1593