Hours
Our hours are Monday – Friday, 7:30 a.m. – 5:30 p.m. (Pacific Time), excluding holidays.
Medical customer service
Our Medical Customer Service team can help with single claim inquiries, adjustment requests, billing policies or help with the provider search tool. Reach us using the phone number on the back of your patient's Moda Health medical insurance ID card.
Tip: To avoid delays, please only contact one team per issue.
Moda Health provider services
For escalated claim questions, contract interpretation, provider education or onsite visit requests, email our Provider Relations team.
Provider support contact information
Credentialing
Reach out with questions about how to get credentialed or to check credentialing status.
credentialing@modahealth.com
855-801-2993Provider nominations
You can follow up on a new contract request submitted more than 30 days ago by emailing providernominations@modahealth.com.
Provider updates
For demographic changes such as location changes, provider adds/removals and other changes, send your updates via email to providerupdates@modahealth.com.
Medical
Reach us using the number found on the back of your patient's Moda Health medical insurance ID card.
Behavioral health
Phone: 855-294-1665
Fax: 503-488-3674Phone: 888-361-1610
Fax: 800-207-8235Healthcare Services
Phone: 800-592-8283
Fax: 503-243-5105Medical intake
Phone: 800-258-2037
Fax: 503-243-5105Electronic data interchange (EDI)
Ask questions about electronic claims, payments or EFT/ERA enrollment.
edigroup@modahealth.com
888-784-7954Benefit Tracker (EBT)
Ask questions about Benefit Tracker, the Moda Health eligibility and claims tracking tool.
ebt@modahealth.com
877-277-7270
Medicaid (Oregon Health Plan)
Moda Health does not manage OHP/Medicaid benefits. For help with Medicaid or EOCCO (Eastern Oregon Coordinated Care Organization), use the following:
www.eocco.com/providers
888-474-8540
EOCCOProvider@eocco.com
Mailing and physical addresses
Physical
601 S.W. Second Ave.
Portland, OR 97204
Mailing
P.O. Box 40384
Portland, OR 97240-0384