Contact us
We’re here for you.
Get contact info by department below. And, find out when our offices are open.
Customer service
Medical Customer Service
For claim inquiries, adjustment requests, questions about our billing policies, or our provider search tool (Find Care):
medical@modahealth.com 844-931-1779
We're available 6:00 a.m. to 6:00 p.m. Monday through Friday, 9:00 a.m. to Noon Saturday, Sunday, and Holidays (Central Time).
Pharmacy Customer Service
844-931-1780 Fax: 800-207-8235
Provider support
Moda Health Provider Relations
For escalated claim inquiries, contract interpretation, educational opportunities and onsite visit requests:
providerrelations@modahealth.com
Contracting
For any questions about contracting:
833-949-1884
Credentialing
For credentialing and application status:
credentialing@modahealth.com
833-949-1884
Provider Updates
For demographic changes, including practice location address, practitioner additions and deletions:
texasproviderupdates@modahealth.com
Referral and authorizations
For questions about referrals, authorizations and how to submit requests:
888-474-8540
Fax: 503-243-5105
Electronic data interchange (EDI)
For questions about electronic claim submission, payments and EFT/ERA enrollment forms:
edigroup@modahealth.com
888-784-7954
Benefit Tracker (EBT)
For questions about our eligibility and claims tracking tool:
ebt@modahealth.com
877-277-7270
Healthcare Services: Case management & disease management
800-592-8283
Fax: 503-243-5105
Mailing address
601 S.W. Second Ave.
Portland, OR 97204