At Moda Health, we’re always looking to be better. As part of our digital accessibility focus, we continually strive to evaluate and update our digital products to make them more inclusive and ensure our partners and members may access important information to help them manage their health.
We have a multi-year roadmap to ensure the technology used in our public-facing websites and portals will meet these accessibility guidelines and have already taken several important steps on our path to improve our accessibility, including incorporating accessibility standards into our digital design system, targeting WCAG 2.1 AA guidelines including display, interactions, and documents. Websites are being optimized to work with NVDA and JAWS screen readers.
If you require assistance using our websites, mobile applications, or assistance with PDFs, we can help you. Please call us at 888-374-8907. Please provide our representative with details of your needs, as well as your contact information (email, address, or telephone number) and the best way to reach you.
Dial 711 and follow the prompts, available 24 hours a day, 365 days a year.
If you have any comments or concerns regarding our websites, or methods we can implement to make your experience better, please email us at accessibility@modahealth.com. Tell us about the accessibility issue you are experiencing and include the specific web page(s) that may need improvement.
Moda websites contain links to web properties hosted by third parties. We strive to partner with accessible third-party sites, but cannot guarantee their accessibility and are not responsible for the content or accuracy of those websites.
Medical Customer Service is at 844-931-1779.
We're available 6:00 a.m. to 6:00 p.m. Monday through Friday, 9:00 a.m. to Noon Saturday, Sunday, and Holidays (Central Time).