Hours
Our hours are Monday – Friday, 6 a.m. – 6 p.m. and Saturday, Sunday and holidays, 9 a.m. to Noon, Central Time.
Medical customer service
Our Medical Customer Service team can help with single claim inquiries, adjustment requests, billing policies or help with the provider search tool.
Moda Health provider services
For escalated claim questions, contract interpretation, provider education or onsite visit requests, email our Provider Relations team.
Provider support contact information
Credentialing
Reach out with questions about how to get credentialed or to check credentialing status.
credentialing@modahealth.com
855-801-2993Provider nominations
You can follow up on a new contract request submitted more than 30 days ago by emailing providernominations@modahealth.com.
Provider updates
For demographic changes such as location changes, provider adds/removals and other changes, send your update via email to texasproviderupdates@modahealth.com.Medical
Reach us using the number found on the back of your patient's Moda Health medical insurance ID card.
Phone: 844-931-1780
Fax: 800-207-8235Case and disease management
Healthcare ServicesPhone: 800-592-8283
Fax: 503-243-5105Electronic data interchange (EDI)
Ask questions about electronic claims, payments or EFT/ERA enrollment.
edigroup@modahealth.com
888-784-7954Benefit Tracker (EBT)
Ask questions about Benefit Tracker, the Moda Health eligibility and claims tracking tool.
ebt@modahealth.com
877-277-7270
Mailing and physical addresses
Physical
601 S.W. Second Ave.
Portland, OR 97204
Mailing
P.O. Box 40384
Portland, OR 97240-0384